Are you considering a new phone system but left wondering about Onsite or Cloud based systems?

We tell you the things that some people rather you didn't know.

About Us

Press Telecom

We are Communication Engineers and not salespeople, so we tell it like it is.

We don't have a fancy marketing department crafting slick sales  literature; we just lay out the facts (Good or Bad).

We have seen a lot since 1995, so feel free to pull on our experience and if you prefer to talk to someone instead of reading all of this, then please, call us for free 0800 6800 139 and we will put the kettle on.

Our customers tell us that they like working with real engineers, so we don't employ sales script type people, just engineers who can help you.

We don't sell to you, we help you to understand things, and then it's up to you if wish to make a purchase with us, so there is no sales pitch, pushy people, multiple phone calls chasing you.

We don't have sales targets instead we focus on doing the right thing for people, and we gain a profit as a byproduct of what we do.

Our business is rated low risk by Experian, which means you are working with an established and solvent company - we check our competitors regularly, and you may be surprised!

If you like what you have seen so far and want to work with authentic folk, then read on, you're in for a breath of fresh air.

Onsite PBX or Cloud - which is best for your business?

We will explain, and hopefully, you will more be informed to make an important choice. We will explain a little history of how we have got to the stage of Internet-based Telephony, and to spill the beans on things people don't tell you because it might hurt the sales figures or they may get sacked for telling you.

Our first PBX in 1990

When we started in business, it was the 90's, our first phone system was a Pansonic 308. A straightforward system with 3 analogue Lines and 8 Extensions, hence the name 308.

This would be described as an on-premises system which was typically affixed to a wall, connected to the outside world over Analogue or ISDN Telephone lines.

The premises system was the norm and earned an excellent reputation for reliability so much so; people tend to forget about it, only upgrading or replacing the system when the manufacturer discontinued the supply handsets for example.

They all had a common theme of being vendor specific meaning you could not plug a Panasonic Phone into say, a GEC Plessy system.

Hosted in the 90's?

Not all systems were on-premise, there was actually a system called the Centrex system, which was in effect a hosted phone system at the exchange.

So a hosted solution is not new, but back then it wasn't exactly popular as people preferred on-premise solutions, so let's fast forward to today and take a look at what has occurred.

Hosted in 2017

There's a new kid on the block called VoIP, sometimes referred to as SIP, but often people miscommunicate this as Cloud or Hosted causing confusion.

The difference between VoIP, SIP and Cloud/Hosted and importantly - why should I read this?

We talk to people all of the time who often confuse VoIP with Cloud believing its all the same thing when it's not, and we don't find many Cloud-based companies willing to correct this misunderstanding - I do wonder why that is.

VoIP is simply an acronym meaning Voice over Internet Protocol, and its a method used in transmitting voice as digital bits of information over the Internet, a bit like ISDN which is another method transmitting voice as digital bits of information, albeit over the Publically Switched Telephone Network (PSTN).  SIP is another acronym meaning Session Initiated Protocol and again is just a method of agreeing how two systems will talk to each other.

So to summarise, Cloud/Hosted systems are effectively phone systems that are not on your property and are housed elsewhere, which in old money we used to call, a Centrex system.

VoIP is not an exclusive technology to Cloud or Hosted systems, in fact, IP has been used with on-premise systems way before Cloud became a household name, so you may not be surprised when I say you can have all of the features and benefits with a modern IP on-premise phone system, using VoIP and SIP.

Simply put, Hosted and Cloud systems have weaknesses and you only need to search the internet for the term "outages" to find out what these are. An on-premise system can also have its weaknesses, but when you combine the best of both technologies, you end up with a system that rocks, which we call our Hybrid solution.

 

On-Premise solutions vs Cloud (the good, bad and the ugly)

On-premise solutions are independent systems that can be configured to the way your business works; for example, you may decide to install some software that aids your business. Cloud/Hosted may be restricted to what you can and cannot do, after all, it's a shared system which is not yours.

On-premise solutions are maintained by your company or a chosen system maintainer that you can control the maintenance periods, whereas a Cloud/Hosted will manage the maintenance to their schedule, and in some cases have to perform periods of outages to force through critical fixes which may not suit you.

Cloud/Hosted services tend to be offered on a monthly subscription model whereas the on-premises solution tends to be an outright purchase which may work out more cost-efficient. Essentially you are deciding between a capital expenditure (CapEx) approach or an operational expenditure (OpEx) one.

Cloud/Hosted providers go to great lengths to bring comfort explaining their high availability of their systems and the robustness. However, the system is only as reliable as your ability to connect to it, so if your Internet goes offline, so do you.

This means the customers you've worked so hard to gain, winning their trust is rewarded with the inability for them to speak to you, which may cause them to talk to your competitors instead.

An on-premise system would be able to connect to external telephone lines, meaning you are still available to speak with your customers.

Press Telecom is a communication Provider CP, and so we get to see behind the scenes on what is going on. We are plugged into many of our competitors RSS feeds, and email alerts and we can tell you with confidence, backed with emails that there is hardly a week that goes by with many Cloud/Hosted providers announcing difficulties, outages, phones de-registering, poor audio, one-way audio or unplanned maintenance.

This is partly why we wrote this web page and why we developed a Hybrid solution which we will cover next.

Comparing On-Premise, Cloud and Hybrid.

We will assume all the standard wiz bang features apply to all systems such as conferencing, IVR menus Voicemail, Voice to email etcetera, so we will concentrate on the key differences that can help you decide.

Pure on-premise

Costs: High CapEx investment required.

 

 

Work anywhere: YES remote workers

Landlines: YES, Analogue, ISDN, Emergency 999

VoIP/SIP Trunks: YES

Call Recording: YES only limited by local disk storage. You control the call recording retention period (Think upcoming GDPR requirements)

 

Handset Choice: SIP systems can accommodate all SIP compliant handsets, this means you can choose the right handset for your business.

Flexibility of system: Most flexible

Customisation of features: Offers most flexibility.

Loss of power or PBX failure: Business operations may stop

Maintenance: Needs a provider who can manage it properly.

 

 

Training required:  How to control features, adding new users is usually the customer's responsibility.

 

Security Hacking: GDPR regulations may be easier to manage when you can control your data when it sits in your control on your premises behind your chosen firewall. Deep packet inspection and Auditing is possible.

Pure Cloud/Hosted

Costs: Medium CapEx investment required for handsets, low monthly OpEx subscription.

 

Work anywhere: YES remote workers

Landlines: No, check terms and conditions about Emergency 999 services.

VoIP/SIP Trunks: YES

Call Recording: YES, usually strict limits imposed due to being a shared system. Call recording retention period often very limited (Think upcoming GDPR requirements, might be a problem)

Handset Choice: Usually limited to a particular brand and specification. Generally less choice.

Flexibility of system: Limited Flexibility. due to being a shared system.

Customisation of features: May be slow or unavailable depending on the provider.

Loss of power or PBX failure: Business operations may stop depending on the provider.

Maintenance: PBX managed by the provider, however handsets and local network is the customer's responsibility.

Training required:  Mostly the tasks are done by the Provider, however on budget systems, this work is pushed back to the customer to do.

Security Hacking: GDPR auditing and control may be obstructed when you have no control where your data sits. If the hosting provider fails you and your data is breached, then legally in the first instance you may be liable.

Hybrid (On-premise with Cloud)

Costs: The same low price model as the Cloud/Hosted. Medium CapEx investment required for handsets, low monthly OpEx subscription.

Work anywhere: YES remote workers.

Landlines: YES, Analogue, ISDN, Emergency 999

VoIP/SIP Trunks: YES

Call Recording: YES only limited by local disk storage. You control the call recording retention period (Think upcoming GDPR requirements)

 

Handset Choice: SIP systems can accommodate all SIP compliant handsets, this means you can choose the right handset for your business.

Flexibility of system: Most flexible

Customisation of features: Offers most flexibility.

Loss of power or PBX failure: Business can continue with voice to email, or routed to mobile devices or alternative sites.

Maintenance: PBX managed by the provider. We also manage the network and handsets.

Training required:  We do all the adds, moves and changes for the customer.

 

Security Hacking: GDPR regulations may be easier to manage when you can control your data when it sits in your control on your premises behind your chosen firewall. Deep packet inspection and Auditing is possible.

SUMMARY

There are pros and cons of both Cloud/hosted PBX as well as on-premise, that is why we chose to offer the Hybrid solution that overcomes all of the cons, leaving you just the pros.

Hosted providers are geared up for the scale of deployment and increasingly putting the burden back to you the customer to self-manage the system for yourself.

We offer the full package in that we manage the day to day operations for you, such as making additions, adds and changes. We manage your side of the network, meaning we take ownership of any problems instead of leaving it up to you to sort out.

Our Hybrid solution works on the OpEx model at just 33p per user per day. You get onsite equipment which brings far more benefits than Cloud/Hosted can deliver, plus we provide a care package to attend to all of the Telecom things, freeing you to do what your best at, which is running your business,

Thank you for reading this and we hope it's been beneficial to you. We invite you to contact us 0800 6800 139 or take a tour of the Hybrid Features by clicking below.

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